Note:

• This job ad is only for PWD (Specially-abled) Non Engineering graduate
  • For PWD (Specially-abled) Engineers, the job link is: https://www.elitmus.com/jobs/32957
• All candidates should have certificate certified by state/central govt 

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, interactive, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 500K+ people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Our purpose is to deliver on the promise of technology and human in genuity

Visit us at https://www.accenture.com

ABOUT AARAMBH DECODE – PROGRAM SUMMARY:

Aarambh is a dedicated hiring program at Accenture focused at finding exceptional graduate talent. We are committed to invest and growth careers of our graduate hires through engagement, enablement, and continuous learning investment throughout their career

Eligibility:

• B.Sc, BCA, BCom, B.A, BBA, MA, M.Com, MFA and M.Sc, Diploma Engineering (all branches), Diploma (Web/Web Designing, Accounting, Business Administration, Business Journalism and Corporate communication, Banking and  Digital Marketing) and other non-engineering degrees (E.g.; B.Voc & BMS) 
• 2019, 2020, 2021 & 2022 batches can apply
• No active backlogs during application and/or during onboarding
• Disability type – all type of disabilities.
• Candidate should not have appeared for Accenture recruitment process in last 3 months
• Candidates must have Indian citizenship.
• Candidates must be eligible to work in India either by citizenship/ have relevant work permit documents.
• Bhutan and Nepal nationals can work in India without a need for obtaining a work visa. All other foreign nationals require work visa or an Overseas Citizenship of India (OCI) or Person of Indian Origin (PIO) card to work in India

Job Description:           

Accenture is hiring for seven job roles: Deatiled Job Description for each role is given below:

ROLE 1: PROGRAM SUPPORT (PROGRAM CONTROL SERVICES):               

What would you do?

• Reporting support
• Process support
• Service management
• Run Support

What we need?

We would love you to have:

• Good communication skills
• Co-ordination and follow-up with various stakeholders
• Preparing MIS reports and publishing it as per the SLA
• Resource Management (onboarding and Offboarding)
• Demand creation on demand and supply tool
• Administrative/Operations Support
• Service Management/tooling support
• Assets and Artefacts management
• Knowledge on MS Office - Excel, Word
• Ability to learn and perform quickly  

ROLE 2: POWER PLATFORM INTERN (CIO)

What would you do?

• Develop new features or products for an area of our platform working alongside with the low code/no code development Team
• Maintain and enhance current features and functionalities and monitor and control the system
• Configure business processes based on defined business requirements

What we need?

We would love you to have:

• Should be familiar with basic computer knowledge/skills
• Reasonably good communication and interpersonal skills both written and verbal
• Should aspire to work on Technical area (low code/no code platform)
• Good aptitude and analytical skills
• Interest in configuring, maintaining, and enhancing current features and functionalities of the system
• Good-to-have skills: SQL, Basic familiarity with MS Office, Agile

ROLE 3: MANUAL FUNCTIONAL TESTING, AUTOMATION TESTING (QUALITY ENGINEERING)

What would you do?

• Co-ordination and follow-up with various stakeholders
• Preparing MIS reports and publishing it as per the SLA
• Resource Management (onboarding and offboarding)
• Demand creation on demand and supply tool
• Administrative/Operations Support
• Service Management/tooling support
• Assets and Artefacts Management

What we need?

We would love to have:

• Excellent communication skills
• Knowledge of MS Office - Excel, Word
• Ability to learn and perform quickly
• Ability to document and troubleshoot errors
• Knowledge of test management software (e.g., qTest, Zephyr) and SQL
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills
• Good-to-have skills: Familiarity with Agile frameworks and regression testing

ROLE 4: DESKTOP SUPPORT (ICI)

What would you do?

• Take ownership of customer issues reported and solve their problems through by providing resolution
•  Research, diagnose, troubleshoot, and identify solutions to resolve system/application issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure proper logging of all issues
• Document technical issues in the knowledge database
• Keep track of users’ system issues until resolved by adhering to the SLA

What we need?

We would love to have:

• Good technical skills with current technology
• Good communication skills both written and verbal
• Tech-savviness
• Flexible to work in all shift and under pressure situations
• Good analytical skills
• Should possess ability to learn and work on changing and emerging technologies

ROLE 5: ASSET SUPPORT (ICI)

What would you do:

• Design and execute asset management policies, procedures, and processes
• Coordinate with management in utilizing asset management tools to analyze, review, and track asset data
• Develop asset control processes to monitor accountability identification, maintenance, location, and contracts
• Ensure that all equipment is properly documented and maintained in the asset inventory system
• Manage IT store and update/organize as needed
• Develop and maintain asset, inventory, and lifecycle management policies and procedures

What we need:

We would love to have:

• Supports assets and engineering manager in monitoring and maintaining facilities, systems, and equipment through their whole lifecycle (commissioning, operating, maintaining, repairing, modifying, replacing and decommissioning/disposal)
• Leading teams onsite and remotely
• Maintaining, upgrading, and operating company assets to ensure they are functioning at optimum levels
• Experience working with large data sets and disparate systems
• Education: B.Sc./BCA; Should have completed 15 years full-time education

ROLE 6: CTSD RMS SUPPORT (ICI)

What would you do:

• Respond to the incidents reported by customer through voice, email, chat, and Self Service
• Identify, investigate, and diagnose the issue, resolve or assign the incident to the right assignment group
• Provide resolution to customer based on in-scope processes
• Follow the incident lifecycle as defined by process

What we need:

We would love to have:

• Incident management and usage of ticketing tools
• Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
• Excellent verbal and written communication skills with email etiquette
• Good problem solving and analyticalskills
• Excellent customer service skills
• Ability to work with or without direct supervision
• Comfortable to work in different shift and 24/7
• Education: B.Sc./BCA; Good-to-have: ITIL, Technical certification
• Work Experience: 1 Year of relevant experience with Hardware and Software related troubleshooting skills

ROLE 7: TECH VOICE SUPPORT (ICI)

What would you do:

• Maintenance administration of Voice PBX systems services
• Handle day-to-day Voice operations, requirementsissues
• Research, diagnose, troubleshoot, and identify solutions to resolve phones, call routing issues

What we need:

We would love to have:

• Basic understanding of voice telephony IP along with knowledge of voice networking
• Signaling standards telecommunication protocols H323, SIP, SCCP, MGCP etc.
• Hands-on experience on industry standard enterprise PBXs like Cisco call manager
• Basic knowledge on PRI and trunk configuration in Telephony system
• Basic knowledge in ACD calls routing configurations
• Basic knowledge on UCCX, CUC
• Customer focused positive work ethic/attitude towards work
• Good interpersonal and communication skills both verbal and written
• Ability to work with diverse teams a quick learner
• High level of initiative coupled with a good team spirit
• Basic knowledge of MS Visio, Word, and Excel
• Education: B.Sc./BCA; Should have completed 15 years full-time education
• WorkExperience: Should have on-ground experience rather than remote support to customer

Disclaimer:

Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to https://businessethicsline.com/accenture/. 

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